dahapublic@gmail.com
Frequently asked questions
Where is my family's data?
Only on your device. Chore Jar has no account and no server, so your kids' names, chores, photos and jars are never sent to us or anyone else.
A copy exists somewhere else only if you make one: the automatic backup, or a backup file you save. See the Privacy Policy for details.
How do I move to a new phone?
On the old phone, open Settings → Backup & restore → Back up now and save the file somewhere the new phone can reach — iCloud Drive, Google Drive, a computer, or send it to yourself. On the new phone, install Chore Jar, open the same page and choose Restore from file….
On iPhone and iPad, automatic backups go to your iCloud Drive, so a new iPhone signed into the same iCloud account finds them there. Backup files use the same format on iPhone, iPad and Android.
My kid forgot their PIN.
Open the parent area, go to Settings → Family, choose the kid and tap PIN → Change. You can switch between a number PIN and a picture PIN there too.
I forgot the parent PIN.
There is no email reset, because there is no account. If Face ID or fingerprint is on, use it to open the parent area, then set a new PIN in Settings → Kid Mode & PIN → Parent PIN. If it is not on, write to us before deleting the app — deleting it deletes your data.
How do I keep my kid inside the app?
Kid Mode has no way out except the parent PIN. To also keep the phone inside Chore Jar, use Guided Access on iPhone and iPad or screen pinning on Android — Settings in the app walks you through it.
When is the allowance paid?
On the payday you choose in Settings. Each kid gets their weekly allowance plus what they earned from approved chores, split into their jars. If you did not open the app on payday, it catches up the next time you do.
How do I restore a purchase or ask for a refund?
Open the Premium row at the top of Settings and tap Restore. Purchases are handled by Apple or Google, so refunds go through them: on iPhone and iPad use reportaproblem.apple.com; on Android open Google Play → your profile → Payments & subscriptions.